Shipping

Processing time:

Please note all items are hand printed to order. We aim to dispatch your order within 3-5 business days but at busy times this may take a little longer. If your item is urgent please email and we will aim to get it to you in time.

Delivery estimate (in addition to our processing time):

UNITED KINGDOM (2-3 business days)

£1.95 per order. We use Royal Mail Tracked 48

EUROPEAN UNION (4-5 business days)

Tracked delivery from £6.50

REST OF THE WORLD (6-10 business days)

Tracked delivery from £7.00

Charges are calculated at checkout. We send International Tracked via Royal Mail, tracking number provided upon dispatch.

We'll do our best to meet these shipping estimates, but can't guarantee them.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

REFUNDS & RETURNS

Refunds are accepted within 14 days if the item is unworn, undamaged and returned to us in the condition in which it was received.

We do not offer exchanges, return your item for a refund and then reorder the correct item.

Please Note: Personalised and customised items are non-refundable unless faulty.

Please return your item to:

Jess & Tilly, 21 Wood Close, Wells, Somerset, BA5 2GA, UK.

Postage is not refunded. All items are returned at your own risk so we recommend obtaining proof of posting or using a recorded postal service.

IMPORTANT - Please include the following when returning any item:

Full name, delivery address, order number, email address and reason for return.

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